Question 1

HOW DO I SCHEDULE AN APPOINTMENT?

Accepted Answer

You can simply call us at 9499109931 or make a request for a call back.

Question 2

WHAT SHOULD YOU EXPECT DURING THE SERVICE VISIT?

Accepted Answer

Our technician will inspect your appliance and will provide the quote as well as advise you for your future steps.

Question 3

ARE WE FULLY LICENSED AND INSURED?

Accepted Answer

Yes, we are.

Question 4

WHAT AREAS DO WE COVER?

Accepted Answer

All around Orange County.

Question 5

WHAT BRANDS DO WE SERVICE?

Accepted Answer

Subzero, Dcs, Thermador, Gagganeu, Wolf, Cove, GE, Viking, Speedqueen, Electrolux, Frigidaire, Kenmore, Kitchenaid, Maytag, Whirlpool, Amana, Samsung, LG, Jenn-Air, Bosch, GE monogram, Miele, Fisher & Paykel.

Question 6

HOW MANY YEARS IN BUSINESS?

Accepted Answer

8 years. All our techs have 3+ years of experience.

Question 7

IS IT FAMILY OWNED BUSINESS?

Accepted Answer

Yes, it is.

Question 8

AM I CALLING A BIG COMPANY?

Accepted Answer

We are not a big company. Our team has 5 technicians and 1 receptionist.

Question 9

HOW MUCH IS DIAGNOSTIC & REPAIR COST?

Accepted Answer

Diagnostic fee is 85$ which will be waived with the repair.

Question 10

HOW LONG DOES IT TAKE TO REPAIR MY APPLIANCE?

Accepted Answer

Depending on the part availability. Most common parts we have in our trucks or at our local suppliers. IN most cases for major repairs, part will have to be picked up from the supplier or ordered.

Question 11

DO I HAVE TIME TO THINK ABOUT THE REPAIR AND GET BACK?

Accepted Answer

Definitely, yes you do. The quote is good for 30 days. Diagnostic fee that you pay will go towards to the final bill so you will just pay the balance.

Question 12

WILL I BE CHARGED FOR DIAGNOSTICS IF PART IS NOT LONGER AVAILABLE BY THE SUPPLIERS?

Accepted Answer

Yes, because we can’t control suppliers on when they decide to discontinue parts.

Question 13

DO WE TAKE DEPOSITS?

Accepted Answer

Yes, we do.

Question 14

DO WE CHARGE SALES TAXES ON THE PARTS?

Accepted Answer

Yes, we do. For most of the zip codes in OC it is 7.75%.

Question 15

WHERE DO WE GET THE PARTS?

Accepted Answer

Most of our parts are coming from our local dealers. Only OEM parts.

Question 16

WHAT IS THE AVERAGE WARRANTY ON THE PARTS?

Accepted Answer

For most of the parts is 90 days. Some repairs up to 1 year.

Question 17

HOW MUCH IS THE LABOR?

Accepted Answer

Depends on the repair, average rate of 165-250.

Question 18

DO WE CHARGE HOURLY?

Accepted Answer

No, we do not.

Question 19

DO WE PROVIDE WARRANTY REPAIRS?

Accepted Answer

We do not, best option to call the dealer and have authorized company to do the work since it is under warranty.

Question 20

DO WE WORK WITH NEW APPLIANCE THAT UNDER 2 YEARS OLD?

Accepted Answer

We do not. We always recommend to call manufacture to get it done by warranty.

Question 21

DO WE PROVIDE INSTALLATION SERVICES?

Accepted Answer

We do not.

Question 22

IF YOU HAVE THE PART, WOULD WE INSTALL IT?

Accepted Answer

Unfortunately, we would not. Simply, because we can’t provide the warranty for the service.

Question 23

CAN I BRING MY APPLIANCE TO THE SHOP?

Accepted Answer

We provide only in home services.

Question 24

WHAT APPLIANCES WE DO NOT SERVICE?

Accepted Answer

Hoods, downdrafts, antique appliances, trash compactors, mixers, sewing machines, coffee makers, vacuum cleaners.

Question 25

HOW LONG DOES IT TAKE TO GET THE PARTS IF ITS NOT IN STOCK.

Accepted Answer

Depending on the suppliers, usually 2-5 business days.

Question 26

BUSINESS HOURS?

Accepted Answer

SCHEDULING WORK HOURS

Question 27

PAYMENT METHODS ACCEPTED?

Accepted Answer

Check, CREDIT CARD (3,6 % PROCESSING FEE), CASH, Apple Pay, VENMO (2,5 % PROCESSING FEE), ZELLE