Frequently Asked Questions
How do I schedule an appointment?
Call (949) 910-9931 or choose Book Online. Select your service and submit your request. We confirm your service window by phone. Same-day and next-day appointments are subject to availability.
What should I expect during the service visit?
Your technician inspects the appliance, explains the findings and recommends the next steps. We confirm the repair price before work begins.
Are you licensed and insured?
Yes. License #49721.
What areas do you serve?
We serve Orange County. Contact us to confirm availability for your location.
What brands do you service?
Sub-Zero, DCS, Thermador, Gaggenau, Wolf, Cove, GE, Viking, Speed Queen, Electrolux, Frigidaire, Kenmore, KitchenAid, Maytag, Whirlpool, Amana, Samsung, LG, Jenn-Air, Bosch, GE Monogram, Miele, and Fisher & Paykel.
How long have you been in business?
We have served Orange County for more than 10 years. All our technicians have at least 3 years of experience.
Is this a family-owned business?
Yes, we are a family-owned business.
Am I calling a large company?
We are a local team of 5 technicians and 1 receptionist.
How much do diagnostics and repairs cost?
The appliance diagnostic fee is $85, credited toward repair labor if you proceed. Parts are quoted separately. We confirm the final price before work begins.
How long does an appliance repair take?
Timing depends on the repair and parts availability. We carry common parts or source them locally. Major repairs may require a supplier pickup or a parts order.
Can I take time to decide whether to proceed with a repair?
Yes. Your quote is valid for 30 days. If you proceed during that time, your paid diagnostic fee is credited toward repair labor.
Is the diagnostic fee due if the required part has been discontinued?
Yes. The diagnostic fee covers the inspection and diagnosis even when the required part is no longer available.
Do you require a deposit?
Yes. Please ask about the deposit required for your repair when reviewing the quote.
Is sales tax charged on parts?
Yes. Applicable sales tax is charged on parts and depends on the service location.
Where do you source replacement parts?
We use original equipment manufacturer (OEM) parts, primarily sourced through local suppliers.
What warranty applies to repairs?
Our standard appliance repair warranty covers parts and labor for 90 days. Cleaning services are excluded. Sealed system repairs and compressor repairs carry a one-year warranty on labor. The one-year coverage applies to labor only; the standard parts warranty remains 90 days.
How much does repair labor cost?
Appliance repair labor starts at $185 and varies by the work required. See our Pricing page for published ranges. Parts are quoted separately, and a final quote follows diagnosis.
Do you charge by the hour?
No. Repair labor is quoted by the job.
Do you handle manufacturer or third-party warranty repairs?
No. Please arrange warranty-covered service through your dealer, manufacturer, or warranty provider. Repairs completed by Royal are covered by our own stated repair warranty.
Do you service appliances less than two years old?
No. We recommend contacting the manufacturer to ask about warranty service.
Do you install appliances?
We do not provide appliance installation services.
Will you install a part I supply?
No. We cannot provide our service warranty when using customer-supplied parts.
Can I bring my appliance to your shop?
We provide in-home service only.
Which appliances do you not service?
We do not service hoods, downdrafts, antique appliances, trash compactors, mixers, sewing machines, coffee makers, or vacuum cleaners.
How long do out-of-stock parts take to arrive?
Parts typically arrive in 2–5 business days, depending on the supplier. Backorders and special orders can take longer.
What are your business hours?
Mon–Fri 8 AM–8 PM · Sat–Sun 9 AM–6 PM (Pacific Time)
Which payment methods do you accept?
We accept checks, cash, credit cards, Apple Pay, Venmo, and Zelle. Published processing fees are 3%–3.6% for credit cards and 2.5% for Venmo. Confirm the applicable fee before payment.
Need urgent help? Call our support line directly at (949) 910-9931.
Still have questions?
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Same-day appointments when available. We confirm your service window by phone.
- Choose your service.
- Submit your request.
- We confirm the time by phone.